Customer Service Skills

The general objective of the program:

Developing the skills of trainees in dealing positively with beneficiaries efficiently and effectively.

The capabilities that the program aims to develop:

Applying the skills of dealing positively with beneficiaries efficiently and effectively.

Objectives:

• Beneficiaries of government services.
• Principles of dealing with beneficiaries.
• Excellence in dealing with beneficiaries.
• Strategies for dealing with difficult situations with beneficiaries.

Outputs:

After completing the training on the program, the trainee is expected to be able to:

• Recognize the concept of beneficiary easily and simply.
• Recognize the concept of government service easily and simply.
• Identify the characteristics of government service accurately and skillfully.
• Identify the types of government service accurately and skillfully.
• Identify the importance of dealing with beneficiaries efficiently and effectively.
• Identify the needs of beneficiaries accurately and skillfully.
• Adopt positive values ​​in dealing with beneficiaries efficiently and effectively.
• Identify indicators of excellence in dealing with beneficiaries efficiently and effectively.
• Identify the importance of effective communication with beneficiaries efficiently and effectively.
• Recognizes the concept of beneficiary anger easily and smoothly.
• Identifies the causes of beneficiary anger accurately and skillfully.
• Identifies positive ways to deal with difficult situations with beneficiaries efficiently and effectively.
• Identifies effective methods to deal with beneficiary complaints efficiently and effectively.