Conflict Management in the Workplace

The general objective of the program:

Developing the skills of trainees to manage conflict in the work environment efficiently and effectively

The capabilities that the program aims to develop:

Developing the skills of trainees to manage conflict in the work environment efficiently and effectively.

Objectives:

• The concept and effects of conflict in the work environment
• Sources of conflict in the work environment and methods of managing it.
• Sources of conflict in the work environment and methods of managing it

Outputs:

After completing the training on the program, the trainee is expected to be able to:

• Explain the concept and types of conflict in the work environment easily and simply.
• Identify the stages of conflict in the work environment easily and simply.
• Deduce the positive and negative effects of conflict in the work environment accurately and skillfully.
• Identify the sources of internal conflict in the work environment easily and easily.
• Apply effective methods in managing internal conflict accurately and skillfully.
• Identify the sources of conflict between individuals in the work environment easily and easily.
• Apply effective methods in managing conflict between individuals accurately and skillfully.
• Identify the sources of conflict within the work group easily and easily.
• Apply effective methods of conflict management within the work group accurately and skillfully.
• Identifies sources of conflict between groups in the work environment with ease and simplicity.
• Applies effective methods of conflict management between groups with accuracy and skill.
• Identifies incorrect methods of conflict management with ease and simplicity.
• Applies the five methods of conflict management with accuracy and skill.
• Identifies effective methods of reducing conflict in the work environment with accuracy and skill.
• Discusses individual cases with accuracy and skill.