Total quality management

The general goal of the program:

Providing participants with the knowledge and skills necessary to raise their abilities to define the concept of total quality management, and the importance of applying it in their organizations efficiently.

Capabilities that the program aims to develop:

Realizing the importance of total quality management and adopting its application in the governmental and private sectors efficiently.

Objectives:

• The concept of total quality management
• Elements of total quality management
• Total quality management application tools
• Stages of implementing total quality management
• Obstacles to implementing total quality management
• Applied experiences in total quality management

Outputs: 

After completing the training in the program, it is expected that the trainee will be able to:

• Define the concept of total quality management precisely.
• Accurately defining the basic elements of total quality management.
• Identify the tools for implementing total quality management and use them effectively.
• Determine the stages of implementing total quality management and follow up on its application effectively.
• Accurately identifying the most important obstacles to implementing total quality management.
• Identify some experiences in total quality management and benefit from them effectively