Effective Communication Skills

Overview

The Effective Communication Skills course is designed to emphasize the important role of communication in the process of conveying ideas, exchanging feelings, sharing news, expressing viewpoints, correcting situations, and providing information. The course also aims to introduce participants to the key elements of communication skills, familiarizing them with communication models and theories, which will enhance their ability to control the communication process.

Course Contents

Topics:

• Introduction to the Art of Communication

• Characteristics of Successful Communication

• The Communication Circle

• The Map and Reality

• Types of Communication

• The Art of Using Words

• The Art of Using Voice and Body

• The Art of Communication Details

Objectives:

• The basic concepts of the communication process.

• Communication in the work environment.

• Barriers to communication.

• Effective communication methods.

Expected Outcomes:

After completing the program, participants are expected to be able to:

• Identify the elements of communication efficiently and effectively.

• Identify communication models efficiently and effectively.

• Accurately and proficiently recognize types of human communication.

• Accurately and proficiently recognize types of effective communication.

• Identify methods of dialogue and speaking efficiently and effectively.

• Identify feedback methods efficiently and effectively.

• Accurately and proficiently recognize barriers to human communication.

• Accurately and proficiently recognize barriers to effective communication.